Privacy Policy
Last updated: 2 October 2026
Who we are
ICREATE MOMENTS LTD, trading as I Create Moments, is responsible for personal information collected through this website and our wedding enquiries. Company number 14971968. Registered office: 32 Gosforth Road, Derby, Derbyshire, DE24 8HU, England. Contact info@icreatemoments.com about this notice or your information.
Information you share
When you enquire, we receive the names, contact details, wedding date, venue, service preferences and message you provide. Please only include information needed to discuss your plans, and avoid sending sensitive personal information through the enquiry form.
How we use it
We use enquiry information to respond, check availability and prepare a quotation, including taking steps at your request before a booking contract. We use information needed for confirmed bookings to arrange and deliver the agreed services. We may retain records required to meet legal obligations or deal with a dispute. Website security and administration support our legitimate interest in running a reliable business.
Cookies and measurement
This website uses Pixieset. Essential technologies support its operation and security. With your analytics consent, Google Analytics measures website use and actions such as visits and contact-link clicks. A WhatsApp click measures an action on this website; it does not tell us whether you sent a message or made a booking. Optional advertising measurement, when enabled, is subject to your consent choices.
You can accept, decline or manage optional cookies using the website’s cookie controls. You can also manage or remove cookies in your browser. Our films are delivered through Cloudinary. Loading a film connects your browser to Cloudinary to receive the video. See Cloudinary’s privacy policy for information about its processing. Links to WhatsApp or social profiles involve those providers and their own privacy policies when used.
Service providers
Website and enquiry information is processed through Pixieset and our email service. Consented analytics information is processed by Google. If you choose to contact us through WhatsApp or view hosted films, the relevant providers process information under their own terms. These services may process information outside the UK; their privacy notices explain the locations and safeguards they use. Contact us for information about providers relevant to your enquiry.
How long we keep information
We normally keep unsuccessful enquiry records for around two weeks. Confirmed-booking records, contracts, invoices and photographic or film material are separate from unsuccessful enquiries. Their retention depends on delivering the agreed services, the booking arrangements, applicable record-keeping obligations and resolving any outstanding issues. Contact us for details relating to your booking.
Your rights
Depending on the circumstances, you may request access, correction, deletion, restriction or transfer of your personal information, or object to its use. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing. Email us to exercise a right or raise a concern. You may also complain to the Information Commissioner’s Office.
Updates
We may update this notice as our website or services change. The date above identifies the latest version.